Payment Policy

Effective Date: March 12, 2026

At The Modern Kitchen Company, we are committed to providing a secure, transparent, and reliable payment experience for all customers. This Payment Policy explains how payments, quotations, invoices, and billing are handled for our kitchen remodeling services.

1. Accepted Payment Methods

We accept the following secure payment methods for consultations, deposits, and project payments:

Credit / Debit Cards:

  • Visa

  • MasterCard

  • American Express

  • Discover

Digital Wallets:

  • Apple Pay

  • Google Pay

Alternative Payment Methods:

  • PayPal

  • Stripe

All payments are processed in British Pound Sterling (GBP £).

If you are making a payment from outside the United Kingdom, your bank or payment provider may apply currency conversion or international transaction fees.

2. Payment Security & Encryption

Your security is our priority.

All payments are processed through secure and PCI-DSS compliant payment providers.

We do not store your complete credit or debit card information on our servers.

Our website uses SSL (Secure Sockets Layer) encryption to help protect your personal and payment information during transmission.

3. Project Payment Authorisation

By accepting a quotation or making a payment for our services, you authorise The Modern Kitchen Company to charge your selected payment method for the agreed amount relating to your consultation, deposit, materials, installation, or completed project.

Work will only commence after the required payment or deposit has been successfully authorised and received, where applicable.

4. Billing Accuracy

To help avoid delays in your project, please ensure that all billing information you provide, including your name, address, email address, and payment details, is accurate and up to date.

If we identify any discrepancy or suspect fraudulent activity, we reserve the right to:

  • Contact you for additional verification, or

  • Delay or cancel the project until payment verification has been completed.

5. Pricing & Quotations

All quotations, invoices, and service prices are provided in British Pound Sterling (GBP £).

Written quotations remain valid for the period specified within the quotation document unless otherwise stated.

We reserve the right to revise pricing before a quotation has been accepted or where changes are requested to the scope of work.

Any additional work requested after the original quotation has been approved may result in additional charges, which will be discussed and agreed upon before the work proceeds.

6. Payment Failure

If a payment cannot be successfully processed due to insufficient funds, a declined card, expired payment details, or technical issues, your consultation or project may be delayed until payment has been successfully completed.

Where appropriate, we will contact you to arrange an alternative payment method.

We are not responsible for delays resulting from failed payment authorisations or payment processing issues outside our control.

7. Billing Enquiries & Payment Disputes

If you believe there is an error on your invoice or payment, or if you have any questions regarding a charge, please contact us as soon as possible using the contact details below before initiating a chargeback through your bank or payment provider.

We are committed to resolving all billing enquiries promptly, fairly, and professionally.

8. Contact Information

For any questions regarding our payment procedures, invoices, or billing, please contact us using the details below.

The Modern Kitchen Company

Business Address: 18, Glasgow G13 4DJ, UK

Website: https://themodernkitchenco.co.uk

Phone: +44 141 951 1491

Email: info@themodernkitchenco.co.uk

Customer Service Hours: Monday – Friday: 10:00 AM – 5:00 PM

Customer Support Response Time: We are committed to responding to all customer inquiries within 24 business hours.