Return & Refund Policy

Effective Date: March 12, 2026

At The Modern Kitchen Company, we are committed to providing high-quality kitchen remodeling services and ensuring customer satisfaction. If you have any concerns regarding our services, we aim to resolve them fairly, transparently, and in accordance with applicable UK consumer laws.

1. Cancellation Before Work Begins

You may request to cancel your booked consultation or kitchen remodeling project before any work has commenced.

If no planning, design work, material ordering, or project preparation has begun, you may be eligible for a full refund of any advance payment made.

If work has already commenced, any refund will be assessed based on the services already completed and any costs incurred.

2. Project Changes & Refund Eligibility

As every kitchen remodeling project is tailored to the customer’s individual requirements, refund eligibility depends on the stage of the project.

Refunds may be available if:

  • Services have not yet commenced.

  • Materials have not been ordered.

  • No custom design or planning work has been completed.

Refunds may be reduced or unavailable where:

  • Design services have been completed.

  • Custom materials or products have been ordered.

  • Installation or renovation work has already begun.

  • The project has been completed according to the agreed specification.

3. How to Request a Cancellation or Refund

To request a cancellation or refund, please follow these steps:

  1. Contact us by email at info@themodernkitchenco.co.uk or by phone at +44 141 951 1491.

  2. Provide your full name, project address, quotation or invoice number (if applicable), and the reason for your request.

  3. Our team will review your request and respond with the next steps.

4. Unsatisfactory Work or Service Issues

If you believe that any part of our workmanship does not meet the agreed specification or has been completed incorrectly, please notify us as soon as possible.

We will review the issue promptly and, where appropriate, may offer:

  • Inspection of the completed work.

  • Repair or correction of the affected area.

  • A partial or full refund is required under applicable consumer protection laws.

5. Refund Process

Review Process:

Once your request has been received, we will carefully review the circumstances and notify you of our decision.

Processing Time:

Approved refunds will be processed within 7 business days after approval.

Refund Method:

Refunds will be issued using the original payment method whenever possible.

Currency:

All payments and refunds are processed in British Pound Sterling (GBP £).

6. Non-Refundable Services

The following are generally non-refundable once completed or incurred:

  • Completed consultation services.

  • Custom kitchen designs and planning services.

  • Special-order or bespoke materials.

  • Labour has already performed.

  • Services completed in accordance with the agreed quotation or contract.

Nothing in this policy affects your statutory rights under UK consumer protection legislation.

7. Contact Information

If you have any questions regarding cancellations or refunds, please contact our customer support team.

The Modern Kitchen Company

Business Address: 18, Glasgow G13 4DJ, UK

Website: https://themodernkitchenco.co.uk

Phone: +44 141 951 1491

Email: info@themodernkitchenco.co.uk

Customer Service Hours: Monday – Friday: 10:00 AM – 5:00 PM

Customer Support Response Time:
We are committed to responding to all customer inquiries within 24 business hours.