Payment Policy

Payment Policy

At The Modern Kitchen Company, we aim to ensure that your experience when purchasing kitchen products or commissioning a kitchen remodeling project is safe, secure, and fully transparent. This policy outlines how we handle payments and billing.

1. Accepted Payment Methods

We accept the following secure payment methods at checkout:

Credit / Debit Cards: Visa, MasterCard, American Express

Digital Wallets: Apple Pay and Google Pay

Alternative Payment Methods: PayPal and Stripe

All transactions are processed in British Pound Sterling (GBP £). If you are shopping from outside the United Kingdom, your bank may apply a currency conversion fee.

2. Payment Security & Encryption

Your security is our priority.

  • All payments are processed through secure and PCI-DSS compliant payment gateways such as Stripe or PayPal.
  • Your full credit or debit card details are never stored on our servers.
  • Our website uses SSL (Secure Sockets Layer) encryption to protect your information during the checkout process.

3. Order Authorisation

By placing an order or confirming a kitchen project, you authorise The Modern Kitchen Company to charge your selected payment method for the total amount of your purchase, including any applicable taxes, delivery fees, or installation costs.

Orders and projects will only be processed after successful payment authorisation (or agreed deposit for larger remodeling projects).

4. Billing Accuracy

To avoid delays, please ensure that your billing information (name, address, and email) is accurate and matches the information on file with your bank.

If we detect any discrepancy or potential fraudulent activity, we may:

  • Contact you for additional verification, or
  • Cancel the order or project for security reasons.

5. Pricing & Taxes

All prices on our website are listed in British Pound Sterling (GBP £).

We reserve the right to change product and service prices at any time without prior notice.

Promotional codes or discounts must be applied during checkout and cannot be added once an order has been placed.

For larger kitchen remodeling projects, a deposit is usually required to secure the project, with the balance payable according to the agreed payment schedule.

6. Payment Failure

If a payment fails (for example, due to insufficient funds, a declined card, or technical issues), your order may be placed on hold.

You will receive an email notification requesting you to update your payment details.

We are not responsible for any processing delays caused by failed payment authorisations.

7. Disputes & Billing Enquiries

If you notice any discrepancy or have questions regarding a charge on your statement, please contact us immediately at info@themodernkitchenco.co.uk before initiating a chargeback through your bank.

We are committed to resolving all billing issues quickly, fairly, and transparently.

8. Contact Information

For any questions regarding our payment procedures, please contact us using the details below.

The Modern Kitchen Company
Website: http://themodernkitchenco.co.uk
Physical Address: 18, Glasgow G13 4DJ, United Kingdom
Phone: +44 141 951 1491
Email: info@themodernkitchenco.co.uk

Customer Service Hours (GMT):
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed

Response Time:
Our customer support team responds to all inquiries within 24 hours.