Privacy policy

Privacy Policy

This Privacy Policy explains how The Modern Kitchen Company (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from http://themodernkitchenco.co.uk (the “Site”) or engage with our kitchen design and remodeling services.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Browser type
  • IP address
  • Time zone
  • Cookies are installed on your device

Additionally, we collect information about:

  • The individual web pages or products that you view
  • What websites or search terms referred you to the Site
  • Information about how you interact with the Site

We refer to this automatically collected information as “Device Information.”

When you make a purchase, request a quote, book a consultation, or engage with our kitchen remodeling services, we collect certain information from you, including:

  • Name
  • Billing address
  • Shipping / Installation address
  • Email address
  • Phone number
  • Project details and preferences (such as kitchen layout requirements, style choices, and measurements)

Payment information is processed securely via encrypted third-party payment gateways and is not stored by us. We refer to this information as “Order & Project Information.”

2. How We Use Your Personal Information

We use the Order & Project Information that we collect to:

  • Fulfill your orders and kitchen remodeling projects (including processing payments, arranging delivery/installation, and providing project updates)
  • Communicate with you regarding your project, quotes, and appointments
  • Screen orders and consultations for potential risk or fraud
  • Provide customer support and respond to your inquiries
  • Send you information or updates relating to our kitchen remodeling services that may be of interest to you

We use the Device Information that we collect to:

  • Help screen for potential risk and fraud (particularly using your IP address)
  • Improve and optimize our website
  • Analyze how customers browse and interact with our Site
  • Enhance our overall service delivery for kitchen design and remodeling projects in Glasgow

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us provide our services, as described above. For example:

  • We work with trusted suppliers, manufacturers, and installers to fulfill your kitchen remodeling project
  • We use website analytics tools (such as Google Analytics) to understand how visitors use our Site
  • We may use secure payment processors to handle transactions

We may also share your Personal Information with:

  • Law enforcement or regulatory authorities must comply with applicable laws and regulations
  • To respond to subpoenas, court orders, or other lawful requests
  • To protect our legal rights and the safety of our business, customers, and staff

4. Behavioural Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications about our kitchen remodeling services that may be of interest to you.

You can opt out of targeted advertising by visiting the following links:

5. Your Rights

If you are a UK resident, you have the right to:

  • Access the personal information we hold about you
  • Request that your personal information be corrected or updated
  • Request that your personal information be deleted

If you would like to exercise these rights, please contact us using the contact details provided below.

6. Data Retention

We will retain your Order & Project Information for as long as necessary to fulfill your kitchen project and comply with our legal obligations, unless you request that this information be deleted.

7. Minors

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

8. Contact Us

For more information about our privacy practices, if you have questions, or would like to make a complaint, please contact us using the details below.

The Modern Kitchen Company
Website: http://themodernkitchenco.co.uk
Physical Address: 18, Glasgow G13 4DJ, United Kingdom
Phone: +44 141 951 1491
Email: info@themodernkitchenco.co.uk

Customer Service Hours (GMT):
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed

Response Time:
Our customer support team responds to all inquiries within 24 hours.