Shipping Policy

Shipping Policy

At The Modern Kitchen Company, we are committed to delivering your kitchen products, materials, and fixtures safely, efficiently, and on schedule. As a Glasgow-based kitchen remodeler, we understand the importance of timely delivery for your renovation project. Below you will find all the important details regarding our shipping rates, processing times, and delivery methods.

1. Currency Notice

All prices, transactions, and shipping fees on this website are listed and processed in British Pound Sterling (GBP £).

2. Shipping Fees

We offer competitive shipping options across the United Kingdom.

  • Free Standard Shipping is available on selected smaller items and accessories.
  • Larger items such as kitchen cabinets, worktops, appliances, and heavy materials will incur delivery charges based on size, weight, and delivery location.
  • A detailed delivery cost will be clearly shown at checkout before you complete your purchase.
  • Hidden Fees: None

Destination: We currently deliver within the United Kingdom only (mainland UK). Delivery to remote areas, islands, or the Highlands & Islands may incur additional charges or longer transit times.

3. Order Processing & Delivery Times

To ensure smooth delivery for your kitchen project, please note the following:

  • Order Cut-off Time: 5:00 PM (GMT)
  • Order Handling Time: 1–2 business days (Monday to Friday)
  • Transit Time: 3–5 business days (Monday to Friday)
  • Total Estimated Delivery Time: 3–7 business days

Important Note:

  • Custom or made-to-measure kitchen items may have longer lead times (typically 4–8 weeks). You will be informed of the exact timeline during the quoting or ordering process.
  • Orders placed on weekends or public holidays will be processed on the next available business day.
  • Delivery dates are estimates only and may vary due to supplier availability or courier schedules.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number (where available)
  • A tracking link to monitor your delivery in real time

For large or pallet deliveries, our team or the appointed courier will contact you directly to arrange a suitable delivery day and time.

5. Address Changes

If you need to change your delivery address, please contact us at info@themodernkitchenco.co.uk immediately.

We can modify the address only if the order has not yet been dispatched. Once the order is in transit, changes may no longer be possible, and additional charges could apply.

6. Delivery Restrictions

Please note the following shipping limitations:

  • We deliver within the United Kingdom only
  • We do not deliver to PO Boxes
  • We do not deliver to BFPO, APO, or FPO addresses
  • Delivery to certain remote Scottish islands or Highlands may be restricted or subject to additional fees – our team will advise you during the ordering process

For large kitchen deliveries (cabinets, worktops, etc.), a ground-floor delivery is standard. Staircase or upper-floor delivery may require prior arrangement and extra charges.

7. Contact Information

If you have any questions regarding your delivery or shipping, please contact our customer support team.

The Modern Kitchen Company
Website: http://themodernkitchenco.co.uk
Physical Address: 18, Glasgow G13 4DJ, United Kingdom
Phone: +44 141 951 1491
Email: info@themodernkitchenco.co.uk

Customer Service Hours (GMT):
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed

Response Time:
Our customer support team responds to all inquiries within 24 hours.